Cleared4 Glitch Removes Green Key, Fixed Within The Hour

Student Affairs was quick to rectify Cleared4's technical issues./Photo edited by John Schilling


By John Schilling


   A glitch in the Cleared4 vaccine pass and testing system removed the green key symbol from the BC Navigator app on Tuesday morning, Feb. 15. Students whose green key symbols had disappeared also received messages on Cleared4’s site stating, “COVID-19 Test rules not met for GreenPass.”

   Shortly before 10:00 a.m., Senior Vice President of Finance & Administration,

Alan Gilbert, released a statement via Brooklyn College Announcements revealing the Cleared4 system was having issues.

   “Currently, Cleared4 is experiencing technical issues. Impacted individuals will see messages such as, ‘COVID-19 Test rules not met for GreenPass,’ ‘No Access Pass Available’ or not see a green key in BC Navigator,” said Gilbert. “Brooklyn College has notified the University early this morning, and we are working to investigate and resolve the issue.”

   Soon after, students began receiving notifications that their campus access pass had been restored by Vice President of Student Affairs, Ronald Jackson, in which students were granted access passes through the Cleared4 system to show at any campus entrance, along with their physical BC ID card, for campus entry.

   By 10:30 a.m., the BC Navigator issue was resolved, and green key symbols began to reappear in the app. Within the interim, Gilbert had also stated that students could access campus with “a BC ID and a copy of their CDC COVID-19 Vaccination Card or New York State Excelsior pass.”

   Currently, the green key, visible in the upper right corner of a student’s BC Digital ID, is one of two ways for fully vaccinated students or those with approved exemption to access the Brooklyn College campus. The second option for campus entry is the Cleared4 access pass/personal link with a physical BC ID card. 

   Students who are fully vaccinated must upload their proof of vaccination to CUNYFirst to be granted campus access. Students who have approved religious or medical exemptions must be tested each week at a CUNY site with results ready in 24-48 hours in order to retain their Cleared4 personal link and BC Navigator green key. Students experiencing further technical difficulties are asked to contact Student Affairs.